The Neo has been at the forefront of wave riding since the very beginning; new for 2024, the Neo epitomises our versatile, solid, performance philosophy. The new kite features an improved wingtip shape and construction. This further enhances the turning characteristics of the kite and improves its handling, making it even more dynamic. The new construction uses more Trinity TX in the wingtip area of the kite, reducing the weight and helping it to drift down the line without sacrificing durability. The overall profile of the kite has been updated, too; it now features a slightly deeper centre profile with a moderately deeper profile towards the tips. These changes help to increase the kite's low-end power and load the wingtips for more precise handling, making the steering incredibly responsive. These improvements make the Neo fantastic for riding waves; with lightning speed in the turn and incredible drift, it is easy to see why it has become one of the most popular wave kites on the market. 

Versatility is key here, equipped with multiple settings on the tips that allow you to fine-tune the kite's performance according to the day's conditions. So, whether you're enjoying a flatwater strapless freestyle session or riding the waves, the Neo can be adjusted for maximum pop and powerful loops or optimised for exceptional drift and rapid turning speed. 

Another excellent feature of the Neo lies in its remarkable power delivery across the entire wind range. With abundant low-end power, this kite enables you to ride with a smaller, more dynamic size, enhancing your overall performance. At the same time, the Neo offers an extensive upper range with generous depower, allowing you to stay on the water for longer when the conditions change.  

With plenty of updates and upgrades for 2024, the new Neo will be hard to beat, this class-leading wave kite pushes the boundaries once more, and all you have to do is be along for the ride.  

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Everything you need to know about shipping, delivery times and returning items purchased from The Kitesurf Centre.

We aim to make buying watersports equipment online simple, fast and stress-free, so you can spend less time waiting and more time on the water.

Fast Dispatch

We aim to dispatch all orders within 1 working day

If there's ever a delay, our team will contact you as soon as possible. Please ensure your phone number and email address are correct when placing your order.

UK Delivery

FREE UK delivery on orders over £49.99

Standard Delivery: 2, 5 Working days

• Orders over £49.99 → FREE
• Orders under £49.99 → £4.99

Express Delivery: 1-2 Working Days

• Orders over £49.99 → Upgrade for £4.99
• Orders under £49.99 → £7.99

International Delivery

Europe Mainland + UK Highlands & Islands:

• Orders over £499 → FREE
• Orders under £499 → £24.99

Rest of the World & European Islands:

• £24.99 under 1kg
• £49.99 over 1kg
• £99.99 over 6kg

Large Item Shipping

Large equipment such as:

• Kite packages
• Kiteboards
• Surfboards
• Hard SUPs

May have additional shipping charges depending on destination.

Typical additional costs:

• Surfboards: £29.99, £59.99
• Hard SUPs: £69.99

We only use reliable couriers for oversized equipment to reduce the risk of damage.
If additional shipping is required, we will contact you before processing the order.

VAT Free Orders (Outside the UK)

Customers outside the UK automatically receive 20% VAT removal at checkout when selecting their delivery country.

Orders may be subject to local import duties or taxes depending on your country.

VAT-free orders are also available for BFPO and military forwarding addresses, please contact us before ordering.

Delivery Information & Responsibilities

• Delivery times are based on working days (Mon, Fri)
• Missed deliveries or uncollected parcels returned to us will incur a redelivery charge
• If requesting delivery to a work address or neighbour, locating the parcel is the customer's responsibility
• Always inspect packages before signing, sign as "damaged" if needed
• Once signed for, we cannot claim for courier damage
  

Please check you have received all parcels before signing, as large orders may be split into multiple boxes.

Returns & Exchanges

We hope you love your new gear, but if something isn't right, we're here to help.

You can return unused items within 30 days of purchase provided they are:

• In original condition
• With packaging intact
• With tags still attached

You can choose:

• Exchange for a different size or product
• Store credit
• Refund

Returns form:
Download and include this with your return.

Return shipping costs are not refunded and must be paid again for replacement items (especially for international or large item orders).

Standard UK return shipping: £4.99

Your Consumer Rights

Under the Consumer Rights Act 2015, if goods are:

• Faulty
• Not fit for purpose
• Not as described

You have 30 days to reject the goods and receive a full refund.

Important Return Notes

• Returns are sent at the customer's risk and cost
• We are not liable for lost or damaged return parcels
• Items remain your responsibility until received by us
• If a partial return drops your order below £49.99, original shipping charges may be applied

Used & Ex-Demo Equipment

All used and ex-demo equipment is carefully inspected before dispatch.

Kites are:

• Inflated and pressure tested for 4 hours
• Checked thoroughly before shipping

Any damage must be reported before use.
Once equipment has been used, we cannot accept responsibility for damage.

Need Help?

If you have any questions about delivery, returns or choosing the right equipment, our team is always happy to help.

📞 +44 (0)1797 724126
📧 shop@thekitesurfcentre.com

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Just choose PayPal at checkout and go through the options available

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