Discover the Neo, the reliable wave kite designed for smooth and predictable handling. Perfectly suited for down-the-line surfing, the Neo offers outstanding drift, allowing you to maximize your performance on the water with confidence. Engineered for intuitive handling in every situation, the Neo delivers smooth power delivery and predictable control for both strapless and surf riding. Its enhanced design includes advancements that significantly improve handling, promising faster turning capabilities and exceptional relaunch performance. The reduced aspect ratio results in quicker, more responsive maneuvers with lighter bar input, providing precise feedback in a variety of conditions. One of the standout features of the Neo 2026 is its increased structural consistency under load. The innovative intersegment construction allows the kite to maintain its shape reliably, even in gusty or variable winds. This ensures a smoother and more composed feel without compromising agility, enabling you to ride confidently in challenging conditions. When it comes to depowered riding, the Neo excels. Even when drifting or light wind sections, this kite maintains its shape and responsiveness, enhancing control when riding off the front foot or during slack line situations. This reliable performance gives riders the confidence to push their limits and explore new techniques. While the Neo benefits from significant upgrades for 2026, it retains its classic handling characteristics that riders cherish. With easy steering, smooth drift, and balanced performance, the Neo stands out as a refined choice for wave enthusiasts. Step into the world of waves with the Duotone Neo 2026 and experience reliability and smoothness like never before.

The Neo Concept Blue is the more sustainable version of the Neo. The Neo Concept Blue showcase a strong commitment to sustainability in kitesurfing, offering the exact same performance. Made with undyed fabric, they reduce water and energy use during production while minimizing harmful chemicals, ensuring high quality and performance. All plastic components are crafted from recycled materials, promoting a circular economy and reducing plastic waste. Additionally, the kites feature biobased bladders made from renewable resources, further enhancing their eco-friendliness and reducing reliance on fossil fuels. 

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Everything you need to know about shipping, delivery times and returning items purchased from The Kitesurf Centre.

We aim to make buying watersports equipment online simple, fast and stress-free, so you can spend less time waiting and more time on the water.

Fast Dispatch

We aim to dispatch all orders within 1 working day

If there's ever a delay, our team will contact you as soon as possible. Please ensure your phone number and email address are correct when placing your order.

UK Delivery

FREE UK delivery on orders over £49.99

Standard Delivery: 2, 5 Working days

• Orders over £49.99 → FREE
• Orders under £49.99 → £4.99

Express Delivery: 1-2 Working Days

• Orders over £49.99 → Upgrade for £4.99
• Orders under £49.99 → £7.99

International Delivery

Europe Mainland + UK Highlands & Islands:

• Orders over £499 → FREE
• Orders under £499 → £24.99

Rest of the World & European Islands:

• £24.99 under 1kg
• £49.99 over 1kg
• £99.99 over 6kg

Large Item Shipping

Large equipment such as:

• Kite packages
• Kiteboards
• Surfboards
• Hard SUPs

May have additional shipping charges depending on destination.

Typical additional costs:

• Surfboards: £29.99, £59.99
• Hard SUPs: £69.99

We only use reliable couriers for oversized equipment to reduce the risk of damage.
If additional shipping is required, we will contact you before processing the order.

VAT Free Orders (Outside the UK)

Customers outside the UK automatically receive 20% VAT removal at checkout when selecting their delivery country.

Orders may be subject to local import duties or taxes depending on your country.

VAT-free orders are also available for BFPO and military forwarding addresses, please contact us before ordering.

Delivery Information & Responsibilities

• Delivery times are based on working days (Mon, Fri)
• Missed deliveries or uncollected parcels returned to us will incur a redelivery charge
• If requesting delivery to a work address or neighbour, locating the parcel is the customer's responsibility
• Always inspect packages before signing, sign as "damaged" if needed
• Once signed for, we cannot claim for courier damage
  

Please check you have received all parcels before signing, as large orders may be split into multiple boxes.

Returns & Exchanges

We hope you love your new gear, but if something isn't right, we're here to help.

You can return unused items within 30 days of purchase provided they are:

• In original condition
• With packaging intact
• With tags still attached

You can choose:

• Exchange for a different size or product
• Store credit
• Refund

Returns form:
Download and include this with your return.

Return shipping costs are not refunded and must be paid again for replacement items (especially for international or large item orders).

Standard UK return shipping: £4.99

Your Consumer Rights

Under the Consumer Rights Act 2015, if goods are:

• Faulty
• Not fit for purpose
• Not as described

You have 30 days to reject the goods and receive a full refund.

Important Return Notes

• Returns are sent at the customer's risk and cost
• We are not liable for lost or damaged return parcels
• Items remain your responsibility until received by us
• If a partial return drops your order below £49.99, original shipping charges may be applied

Used & Ex-Demo Equipment

All used and ex-demo equipment is carefully inspected before dispatch.

Kites are:

• Inflated and pressure tested for 4 hours
• Checked thoroughly before shipping

Any damage must be reported before use.
Once equipment has been used, we cannot accept responsibility for damage.

Need Help?

If you have any questions about delivery, returns or choosing the right equipment, our team is always happy to help.

📞 +44 (0)1797 724126
📧 shop@thekitesurfcentre.com

Buy now, pay later. PayPal Pay in 3 is the most reliable and simple way to split the costs of a purchase over a longer period without any extra costs. Fast and easy to set up, this is our suggestion for the best free and easy finance package

Just choose PayPal at checkout and go through the options available

PayPal Credit works like a conventional credit card but gives up to 4 months without any interest