The Duotone Neo SLS, the precision wave kite crafted for committed riders seeking unmatched performance on the water. Utilizing advanced materials like Penta TX and Trinity TX, the Neo SLS redefines what a wave kite can achieve, optimizing shape retention for exceptional control during powered turns. Engineered with the lightweight trailing edge battens and reinforcements, the Neo SLS increases canopy stability during aggressive maneuvers, allowing riders to push their limits and tackle challenging conditions with confidence. Experience sharper, reactive steering thanks to clever strut construction that enhances responsiveness for tighter turns, enabling you to time your waves perfectly. The Neo SLS is designed for greater composure in gusty conditions, structural tuning ensures more consistent handling, allowing you to maintain control and stability even in variable wind situations. This kite’s explosive turning response, made possible by its Hybrid Flex Strut, propels you into dynamic maneuvers and swift transitions, enhancing your overall riding experience in strapless freestyle and wave riding. With exceptional drift capabilities, the Neo SLS is especially ideal for aggressive down-the-line surfing, providing the speed, control and precision you need in critical situations. The instant bar feedback ensures that every input is communicated clearly, enabling you to navigate challenging waves with confidence. The Neo SLS also boasts a massive wind range, making it an incredibly versatile kite for various conditions. Whether you're carving through waves or launching into the sky, the Duotone Neo SLS is your ultimate companion, designed for the serious rider who demands performance without compromise.

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Everything you need to know about shipping, delivery times and returning items purchased from The Kitesurf Centre.

We aim to make buying watersports equipment online simple, fast and stress-free, so you can spend less time waiting and more time on the water.

Fast Dispatch

We aim to dispatch all orders within 1 working day

If there's ever a delay, our team will contact you as soon as possible. Please ensure your phone number and email address are correct when placing your order.

UK Delivery

FREE UK delivery on orders over £49.99

Standard Delivery: 2, 5 Working days

• Orders over £49.99 → FREE
• Orders under £49.99 → £4.99

Express Delivery: 1-2 Working Days

• Orders over £49.99 → Upgrade for £4.99
• Orders under £49.99 → £7.99

International Delivery

Europe Mainland + UK Highlands & Islands:

• Orders over £499 → FREE
• Orders under £499 → £24.99

Rest of the World & European Islands:

• £24.99 under 1kg
• £49.99 over 1kg
• £99.99 over 6kg

Large Item Shipping

Large equipment such as:

• Kite packages
• Kiteboards
• Surfboards
• Hard SUPs

May have additional shipping charges depending on destination.

Typical additional costs:

• Surfboards: £29.99, £59.99
• Hard SUPs: £69.99

We only use reliable couriers for oversized equipment to reduce the risk of damage.
If additional shipping is required, we will contact you before processing the order.

VAT Free Orders (Outside the UK)

Customers outside the UK automatically receive 20% VAT removal at checkout when selecting their delivery country.

Orders may be subject to local import duties or taxes depending on your country.

VAT-free orders are also available for BFPO and military forwarding addresses, please contact us before ordering.

Delivery Information & Responsibilities

• Delivery times are based on working days (Mon, Fri)
• Missed deliveries or uncollected parcels returned to us will incur a redelivery charge
• If requesting delivery to a work address or neighbour, locating the parcel is the customer's responsibility
• Always inspect packages before signing, sign as "damaged" if needed
• Once signed for, we cannot claim for courier damage
  

Please check you have received all parcels before signing, as large orders may be split into multiple boxes.

Returns & Exchanges

We hope you love your new gear, but if something isn't right, we're here to help.

You can return unused items within 30 days of purchase provided they are:

• In original condition
• With packaging intact
• With tags still attached

You can choose:

• Exchange for a different size or product
• Store credit
• Refund

Returns form:
Download and include this with your return.

Return shipping costs are not refunded and must be paid again for replacement items (especially for international or large item orders).

Standard UK return shipping: £4.99

Your Consumer Rights

Under the Consumer Rights Act 2015, if goods are:

• Faulty
• Not fit for purpose
• Not as described

You have 30 days to reject the goods and receive a full refund.

Important Return Notes

• Returns are sent at the customer's risk and cost
• We are not liable for lost or damaged return parcels
• Items remain your responsibility until received by us
• If a partial return drops your order below £49.99, original shipping charges may be applied

Used & Ex-Demo Equipment

All used and ex-demo equipment is carefully inspected before dispatch.

Kites are:

• Inflated and pressure tested for 4 hours
• Checked thoroughly before shipping

Any damage must be reported before use.
Once equipment has been used, we cannot accept responsibility for damage.

Need Help?

If you have any questions about delivery, returns or choosing the right equipment, our team is always happy to help.

📞 +44 (0)1797 724126
📧 shop@thekitesurfcentre.com

Buy now, pay later. PayPal Pay in 3 is the most reliable and simple way to split the costs of a purchase over a longer period without any extra costs. Fast and easy to set up, this is our suggestion for the best free and easy finance package

Just choose PayPal at checkout and go through the options available

PayPal Credit works like a conventional credit card but gives up to 4 months without any interest