Over the last 3 years Dani Aeberli (product manager boards) and Vasin Siritho (implementation + QC manager boards) have worked out a technology being worthy to qualify for the D/LAB label. Instead of the usual semi-custom technology we are now using a 100% full custom technology. We call this FULL CUSTOM CNC TECHNOLOGY (please find all details below under TECH FEATURES).

Even before hitting the water you can already get an idea of what to expect. Simply lift the board and you will be shocked how light it is. Then knock on the hull and you immediately realise how stiff the board is. Compare it with a typical semi-custom production board and the difference is imminent.

The result on the water is truly mind-blowing. Due to the massively reduced weight (up to 500g) and the incredible additional stiffness, even the unchanged shapes feel like a completely new board. The acceleration is on a totally different level than anything we have produced before. It is a true silver bullet compared to anything else on the market.

And best of all our shapes are still beyond doubt. The PWA World Title winning Falcon_Fin boards are designed for total control in every situation you’re facing on a racecourse. Your focus stays 100% on your speed and your line, rather than your equipment. Pierre Mortefon has already demonstrated that in 2019, when he won the PWA Slalom World title with our rocket-ships. 2021 he proved it once again by finishing as PWA Slalom Vice World Champion, and to put the icing on the cake, Jordy Vonk and Jenna Gibson became 2022 IFCA Slalom World Championships in the dedicated, fin-only World Championships.

In 2023 we redeveloped the key sizes 99 & 116 according to our top riders demands for 100% performance on the racecourse. The recessed mast-base area keeps the rig connection low for better control, while the cut-out rail design will ensure 100% power and straightforward jibes on the course.

For 2024 now follows the size 90 which will be a key size in next year’s PWA fin racing. It’s based on the 99 design which everyone just calls the “magic board”.

FALCON_FIN D/LAB - we are very convinced that the combination of the most competitive shapes and our brand- new FULL CUSTOM CNC TECHNOLOGY will be the board which leads you to the podium - at your local spot or at any fin racing competition. 

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Everything you need to know about shipping, delivery times and returning items purchased from The Kitesurf Centre.

We aim to make buying watersports equipment online simple, fast and stress-free, so you can spend less time waiting and more time on the water.

Fast Dispatch

We aim to dispatch all orders within 1 working day

If there's ever a delay, our team will contact you as soon as possible. Please ensure your phone number and email address are correct when placing your order.

UK Delivery

FREE UK delivery on orders over £49.99

Standard Delivery: 2, 5 Working days

• Orders over £49.99 → FREE
• Orders under £49.99 → £4.99

Express Delivery: 1-2 Working Days

• Orders over £49.99 → Upgrade for £4.99
• Orders under £49.99 → £7.99

International Delivery

Europe Mainland + UK Highlands & Islands:

• Orders over £499 → FREE
• Orders under £499 → £24.99

Rest of the World & European Islands:

• £24.99 under 1kg
• £49.99 over 1kg
• £99.99 over 6kg

Large Item Shipping

Large equipment such as:

• Kite packages
• Kiteboards
• Surfboards
• Hard SUPs

May have additional shipping charges depending on destination.

Typical additional costs:

• Surfboards: £29.99, £59.99
• Hard SUPs: £69.99

We only use reliable couriers for oversized equipment to reduce the risk of damage.
If additional shipping is required, we will contact you before processing the order.

VAT Free Orders (Outside the UK)

Customers outside the UK automatically receive 20% VAT removal at checkout when selecting their delivery country.

Orders may be subject to local import duties or taxes depending on your country.

VAT-free orders are also available for BFPO and military forwarding addresses, please contact us before ordering.

Delivery Information & Responsibilities

• Delivery times are based on working days (Mon, Fri)
• Missed deliveries or uncollected parcels returned to us will incur a redelivery charge
• If requesting delivery to a work address or neighbour, locating the parcel is the customer's responsibility
• Always inspect packages before signing, sign as "damaged" if needed
• Once signed for, we cannot claim for courier damage
  

Please check you have received all parcels before signing, as large orders may be split into multiple boxes.

Returns & Exchanges

We hope you love your new gear, but if something isn't right, we're here to help.

You can return unused items within 30 days of purchase provided they are:

• In original condition
• With packaging intact
• With tags still attached

You can choose:

• Exchange for a different size or product
• Store credit
• Refund

Returns form:
Download and include this with your return.

Return shipping costs are not refunded and must be paid again for replacement items (especially for international or large item orders).

Standard UK return shipping: £4.99

Your Consumer Rights

Under the Consumer Rights Act 2015, if goods are:

• Faulty
• Not fit for purpose
• Not as described

You have 30 days to reject the goods and receive a full refund.

Important Return Notes

• Returns are sent at the customer's risk and cost
• We are not liable for lost or damaged return parcels
• Items remain your responsibility until received by us
• If a partial return drops your order below £49.99, original shipping charges may be applied

Used & Ex-Demo Equipment

All used and ex-demo equipment is carefully inspected before dispatch.

Kites are:

• Inflated and pressure tested for 4 hours
• Checked thoroughly before shipping

Any damage must be reported before use.
Once equipment has been used, we cannot accept responsibility for damage.

Need Help?

If you have any questions about delivery, returns or choosing the right equipment, our team is always happy to help.

📞 +44 (0)1797 724126
📧 shop@thekitesurfcentre.com

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