Everything you need to know about shipping, delivery times and returning items purchased from The Kitesurf Centre.
We aim to make buying watersports equipment online simple, fast and stress-free, so you can spend less time waiting and more time on the water.
Dispatch and availability
Delivery depends on the stock location and the items in your order. We aim to dispatch items held in our shop within one working day, subject to payment authorisation and availability. Items marked as supplier stock are dispatched through our supplier and have a longer delivery time.
For preorders, backorders and made-to-order items, check the selected product's availability date or lead time before ordering. Standard delivery times apply after the item becomes available; express delivery does not shorten a preorder or production lead time. Contact us if you need equipment by a particular date.
UK delivery
Standard delivery is free on eligible orders of £49.99 or more. The services available for your items and address, their charges and estimated delivery dates are shown at checkout.
Items dispatched from our shop
- Standard: 3–5 business days; £3.99 below £49.99, free from £49.99.
- Express: 1–2 business days; £6.99 below £49.99, £4.99 from £49.99.
- Next Working Day Delivery: £14.99 where offered at checkout. Orders for next-working-day delivery must be placed by 11am. Contact us to confirm availability if ordering later.
Duotone supplier stock and long-lead products
- Standard supplier delivery: 7–10 business days; £4.99 below £49.99, free from £49.99.
- Supplier-stock items do not qualify for our shop's express or next-day services.
- Preorder dates and made-to-order lead times are additional to the delivery service and take precedence over a generic delivery estimate.
Business days are Monday to Friday, excluding public holidays. Handling time and the time of ordering can affect the dates shown at checkout. Items from different locations may arrive separately.
International delivery
International delivery charges depend on the destination, the items ordered and their dispatch location. Enter your delivery address at checkout to see the available service, price in your checkout currency and any estimated delivery dates. UK free-delivery thresholds do not apply to international orders.
Duotone supplier delivery services are 7–10 business days to the EU, 15–20 business days to the US, Canada, the Middle East and the other European destinations covered by those services, and 20–25 business days to Australia and New Zealand. Preorder and production lead times are additional. For other destinations, or where no delivery estimate is displayed, contact us before ordering if you need a confirmed timeframe.
Large or unusual deliveries
For oversized equipment or an unusual delivery destination, contact our shop before ordering so we can confirm the delivery arrangements and applicable charge. Use the shipping quote for your actual basket and address rather than a general weight-band estimate.
VAT Free Orders (Outside the UK)
Customers outside the UK automatically receive 20% VAT removal at checkout when selecting their delivery country.
Orders may be subject to local import duties or taxes depending on your country.
VAT-free orders are also available for BFPO and military forwarding addresses, please contact us before ordering.
Delivery Information & Responsibilities
- Delivery times are based on working days (Mon–Fri)
- Missed deliveries or uncollected parcels returned to us will incur a redelivery charge
- If requesting delivery to a work address or neighbour, locating the parcel is the customer's responsibility
- Always inspect packages before signing, sign as "damaged" if needed
- Once signed for, we cannot claim for courier damage
Please check you have received all parcels before signing, as large orders may be split into multiple boxes.
Returns & Exchanges
We hope you love your new gear, but if something isn't right, we're here to help.
You can return unused items within 30 days from delivery provided they are:
- In original condition
- With packaging intact
- With tags still attached
You can choose:
- Exchange for a different size or product
- Store credit
- Refund
Returns form:
Download and include this with your return.
Return shipping costs are not refunded and must be paid again for replacement items (especially for international or large item orders).
Standard UK return shipping: £4.99
Your Consumer Rights
Under the Consumer Rights Act 2015, if goods are:
- Faulty
- Not fit for purpose
- Not as described
You have 30 days to reject the goods and receive a full refund.
Important Return Notes
- Returns are sent at the customer's risk and cost
- We are not liable for lost or damaged return parcels
- Items remain your responsibility until received by us
- If a partial return drops your order below £49.99, original shipping charges may be applied
Used & Ex-Demo Equipment
All used and ex-demo equipment is carefully inspected before dispatch.
Kites are:
- Inflated and pressure tested for 4 hours
- Checked thoroughly before shipping
Any damage must be reported before use.
Once equipment has been used, we cannot accept responsibility for damage.
Need Help?
If you have any questions about delivery, returns or choosing the right equipment, our team is always happy to help.
📞 +44 (0)1797 724126
📧 shop@thekitesurfcentre.com
