Section 1 – Booking and scheduling lessons
1.1 – Bookings are only confirmed once a payment has been made and a confirmation email sent. Bookings cannot be reserved without payment. It is the responsibility of the student to ensure they have scheduled the lessons in their account when booking multiple lessons.
1.2 – All lessons and vouchers have an expiry date 1 year from the date of purchase. It is the customer’s responsibility to ensure that they have booked their lessons before the expiry date.
1.2.1 – Vouchers and lessons that have exceeded the expiry date will not be extended.
1.2.2 – Any lessons or vouchers purchased before April 4th 2021 are not extendable and must be booked within 1 year from the date of purchase.
1.3 – Students are required to notify The Kitesurf Centre at the time of booking the course of any medical condition suffered by them that may be relevant to the activity, and which could be considered a risk to their or others health and safety. All information given will be treated with strict confidentiality. Any misinformation will void the partakers insurance cover for which The Kitesurf Centre will not be held accountable.
Section 2 – Provision of services
2.1 – All decisions regarding the running or cancellation of any course are at the absolute discretion of The Kitesurf Centre whose decision shall be final.
2.2 – The student must accept that all courses are weather dependent and that this may adversely affect your course. If in the judgement of The Kitesurf Centre a course is unable to start, or has to stop early due to weather conditions or for any reason where safety could be compromised, a lesson credit or voucher will be provided in respect of any time owed to them by The Kitesurf Centre; a refund will not be an option.
2.2.1 – All lesson credits and vouchers are valid for 12 months from the original date of purchase; this allows sufficient opportunity for rescheduling. Where weekend availability is limited, we often have weekday spaces available. The student should contact the centre for assistance transferring lesson credits between weekend and weekday bookings as needed.
2.2.2 – For any lessons postponed by the centre within the months September, October, and November, where the booking has an expiry date before March of the next teaching season, The Kitesurf Centre will extend the booking validity to May 31st of the next season allow sufficient opportunity for rebooking. Extensions of this nature will only be applied once per booking.
2.2.3 – It is the student’s responsibility to contact the centre or login to their booking account to reschedule the course within it’s period of validity.
2.4 -The Kitesurf Centre’s course outlines are just a guide and it has to be accepted that everyone progresses at different rates. Along with possible changing weather conditions, unique rates of progression may have an effect on the course structure. It is down to The Kitesurf Centre’s staff to make the decision on any given day how the course is run which will always have the groups / individuals best interests taken into consideration.
2.5 – If a group course is booked and only 1 person is booked on, The Kitesurf Centre reserve the right to run the session as a ‘1-2-1’ individual lesson of the equivalent monetary value.
2.6 – Students must be aware that power kite sports are potentially dangerous and are undertaken entirely at the student’s own risk. By booking onto a course and signing the activity waiver, the student confirms that he/she has read, understood and accepts these Terms & Conditions.
2.7 – The Kitesurf Centre will provide tuition, insurance and all kite sports/SUP equipment, and waterwear (wetsuit, harness, PFD and helmet) required for the student to undertake the course. Any student wanting to use their own equipment on a lesson must hold their own 3rd party liability insurance. This may be purchased via the British Kite Sports Association as a part of their membership scheme.
2.8 – Children 16 years old and under must be accompanied by an adult; the parent or guardian is expected to stay in the vicinity for the duration of the course.
2.9 – The Kitesurf Centre reserve the right to use any photos taken during the lessons (excepting minors, whose photos shall not be taken.) The images will not be sold onto a 3rd party. If you feel uncomfortable with a photo being taken on your lesson, please advise your instructor.
2.10 – The Kitesurf Centre reserves the right to update the services it provides at any time. Changes to prices, durations and structures may occur between teaching seasons as we aim to improve our services. Any student carrying lesson credits or vouchers between two teaching seasons may redeem the monetary value of their lesson credit/voucher against the updated service. If there is a difference in service cost, this must be paid by the customer to access the service. In cases where service adjustments result in a lower costing service, The Kitesurf Centre will provide a voucher to the customer which they may use on any service within 12 months of the voucher issue date.
Section 3 – Location
3.1 – The Kitesurf Centre provides it’s kite sports services on the East Sussex and Kent coast and provides it’s Stand Up Paddleboarding services on the East Sussex coast and inland waterways of East Sussex and Kent. The choice of location for lessons or hire belongs solely to The Kitesurf Centre, whose decision is final. This decision is made by instructors and centre manager within 24hrs of the lesson start time to ensure the safe provision of lessons and hire in relation to the most recent weather forecast.
3.2 Students booking onto a kite sports or stand up paddle boarding lesson or hire are responsible for their own transport. All students booked onto lessons and hire should prepare a suitable and flexible method of transport to ensure that they can arrive on time for their lesson or hire. Lessons are run to a strict start time and tardiness by the student will result in a loss of lesson time.
Section 4 – Rescheduling & Cancellations
4.1 The student may reschedule the booking at any time up to 14 days prior to the course start date by logging into their booking account to arrange an alternative date. Cancellations and refunds/re-booking within 14 days of the course are at the discretion of The Kitesurf Centre.
4.1.1 – If the student wishes to reschedule a booking within 14 days of the course start date they will be credited with the amount due to them minus a minimum administrative charge of £25
4.1.2 – Within 7 days, any schedule changes initiated by the student will incur a charge amounting to 50% of the booking.
4.1.3 – If the student wishes to cancel or reschedule a booking within 72 hours of a booking’s start time, their lesson will be forfeit and payment will not be refunded.
4.1.4 – If the lesson slot is booked by another customer, short notice cancellation charges listed in sections 4.1.2 and 4.1.3 will be reduced to the £25 admin fee only.
4.1.5 – Group activity bookings with 6 participants or more are held to a 30 day cancellation notice period. The group must notify the centre if they wish to cancel or reschedule their booking more than 30 days before their scheduled session date. If the group have scheduled multiple consecutive dates, this term is marked by the date of the first session. Cancellations within the 30 day period will incur a charge equal to 50% of the total booking; cancellations within a 14 day period will not be refunded unless the scheduled lesson slots are filled by another party.
4.2 – Students booked onto a course will be charged full payment, regardless of whether subsequently the student completes the course. If a student leaves the lesson while the instructor deems the conditions fit to run the course, the student forfeits their lesson time and no refund will be given. If a student cancels on the day or does not show up, they are charged in full for that booking.
4.3 – Any refund agreed for either lessons or vouchers will incur a £25 administrative charge.
Section 5 – COVID-19 Clause
5.1 -Cancellations within 7 days related to COVID-19 will only be accepted under the following circumstances:
– You have tested positive for COVID-19 and can provide evidence for the positive lateral flow or PCR test result, have notified The Kitesurf Centre School on the same day of testing, and have supplied evidence within 24hours of notifying us. Without medical confirmation, any cancellation will be subject to Section 4 of the terms and conditions.
– The UK government places restrictions on movement / group gatherings / travel within the UK.
5.2 – Cancellations within 24 hours of a lesson will incur a charge to cover the costs of the instructor. This will vary depending on the type of lesson booked. If we are able to find a student to take the lesson place, this fee will be waived.
5.3 – Students whose bookings are postponed by The Kitesurf Centre following government restrictions related to COVID-19 will receive 3 month extension so that they may reschedule within the current or following season. An extension of this nature will only be granted once per booking. (Since March 29th 2021 there has been no further precedent for this).
Change log – 24th Feb 2022: Section 5 – COVID-19 Clause and COVID-19 Management Policy updated in line with changes to laws and government guidance surrounding COVID-19. As of the 24th February 2022, there is no longer a legal requirement to self-isolate after testing positive for COVID-19, though it is still advised to do so.
By purchasing an item from The Kitesurf Centre, you are automatically agreeing to our terms and conditions, whether the purchase is online, by phone or in store.
The Kitesurf Centre Shop wants you to enjoy your purchases as soon as possible, so we strive to dispatch your order within one working day of it being placed (subject to payment authorisation and stock availability). If there is going to be a delay for any reason, we will let you know.)
On rare occasions items listed as ‘In Stock’ at the time of ordering may be Out of Stock. This is due to changes in distributor stock The Kitesurf Centre is unable to always track in real time, and the fact that items are sometimes listed in several places online as well as being available to purchase in our physical store. If an item is out of stock, The Kitesurf Centre will notify you as soon as possible and offer you the opportunity to wait until it is back in stock, suitable alternative items, or a full refund of your purchase. The Kitesurf Centre is unable to accept any liability for items incorrectly listed as ‘In Stock’.
We offer free delivery on all purchases over £79.99.
Orders under £79.99 are £4.99 for the first 5kg and £9.99 for all others.
Shipping to Europe Highlands & Islands is £9.99 on all items under 2kg and £19.99 over 2kg.
Shipping Worldwide is £19.99 on all items under 2kg and £34.99 over 2kg.
Delivery times are based on standard working days (i.e. Monday to Friday, no Saturday deliveries, excluding public holidays etc.). Orders for next day delivery must be made by 11am, but please call if it is after this time as we can often push next day orders through later. Next working day delivery only applies to Mainland UK. Please note that next day delivery is never a guaranteed service even with ‘Express Delivery’ as delays with courier services which are out of our control may occur. It is always advisable to order as much in advance as possible to avoid any problems. The Kitesurf Centre will not be held responsible for any delayed or missed deliveries. If shipping to a work address or requesting to leave with a neighbour it is the responsibility of the customer to locate the package once delivered.
If requesting shipping to an address which is the purchaser is at for just a short period of time such as a hotel or temporary address, it is the purchasers responsibility to make sure they are at the address when it is delivered. Delivered times may vary and often international shipments are delayed by customs inspections. It is not the responsibility of The Kitesurf Centre if the purchaser has left the delivery address and missed the shipment. The Kitesurf Centre has fulfilled the order and it’s entirely the purchasers responsibility to have the shipment collected or shipped onto their new address at their own cost.
For any purchase of goods outside of the European Union the buyer is responsible for any import duties and taxes imposed by the destination country.
Items outside of the European Union will only be covered under warranty where the brand or manufacturer of that item covers warranty items in that country, or has a warranty service in the represented country. If there is an issue spares will be offered.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 14 days of the purchase date. We will either issue an in store credit for the item or send a different size if you would like an exchange. Just let us know what size you would like. Shipping and any costs incurred to The Kitesurf Centre will not be refunded and will be charged again for the replacement item on all European / Worldwide and any large item orders. If a large or international package is returned the shipping costs and any costs incurred will be reduced from the in store credit whether shipping was paid for the item or not.
When sending a return in for either refund or return, please read through the procedure and fill out the form here.
Under the Consumer Rights Act you have an early right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).
After the initial 30 days, you cannot demand a full refund in the first instance, but you still have the right to a repair or replacement.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns. If you order is returned in part and the returned items bring your overall order total under £79 then shipping will be charged as usual as if the order was under £79.
Any item returned is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.
Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as either of the above then we cannot be liable for the damage and item will not be replaced.
All used / ex-demo products are checked over before being dispatched. The leading edge and struts on kites are inflated and tested for a minimum of 4 hours. However, if you find any damage to the products you must notify The Kitesurf Centre before any use. As soon as the products have been used The Kitesurf Centre cannot take any responsibility for any damage.
Discount codes and coupons can be used at checkout, enter them into the box and it will automatically adjust the price at checkout. Please note that if a discount code is used the freebies offered with certain items are not included in the order.
The Kitesurf Centre Shop Ltd
Company Number: 11363124