All decisions regarding the running or cancellation of any course are at the absolute discretion of The Kitesurf Centre whose decision shall be final.The Kitesurf Centre will provide tuition, insurance and all the necessary equipment required for the student to undertake the course. The student must accept that all courses are weather dependent and that this may adversely affect your course. If in the judgement of The Kitesurf Centre a course is unable to start due to weather conditions or because safety could be compromised for any reason, students will be offered a credit in respect of any days owed to them by The Kitesurf Centre, a refund will not be an option.
It is then the responsibility of the student to contact The Kitesurf Centre within 3 months to re-arrange their booking. However, students will be notified as soon as/if possible when in-fill places become available. We do often have space in the week to finish courses so do be prepared to come down on a weekday as weekends can be busy and you may have to wait for a space.
In the event of a course that has started being abandoned through changing weather conditions, students will be offered where possible the following:• On a day course where a half-day or less is lost, a full half-day will be offered on a future course that has unfilled places. (A part course in-fill does not have priority over a full course place)• On a part completed two or three-day course (day and a half or less) an in-fill on the final day of a future course will be offered, again with no priority given over a full course place. If two days are completed on a three day course, a free 3rd day board control lesson will be offered. Every effort will be made to accommodate students preferred dates.
Students booked onto a course, will be charged full payment, regardless of whether subsequently the student completes the course.
Students are required to notify The Kitesurf Centre at the time of booking the course of any medical condition suffered by them that may be relevant to the activity to be undertaken on the course and which could be considered a risk to their or others health and safety. All information given will be treated with strict confidentiality. Any misinformation will void the partakers insurance cover for which The Kitesurf Centre will not be held accountable.
All courses are booked for specified dates are non-transferable within 14 days of the course date. If a students misses their specified date, a refund or alternative date will not be offered. No course booking is confirmed before full payment or a deposit is received.
If on any group course and only 1 person is booked on, The Kitesurf Centre reserve the right to run the session as a ‘1-2-1’ individual lesson with the equivalent value.
The student may reschedule the booking at any time up to 14 days prior to the course start date by calling The Kitesurf Centre to arrange an alternative date. If the student wishes to cancel a booking within 14 days of the course start date they will be credited with the amount due to them minus a minimum administrative charge of £25. However, cancellations and refunds/re-booking within 14 days of the course are at the discretion of The Kitesurf Centre. If the student wishes to cancel a booking within 48 hours (72 for a weekend booking) of the start time, their deposit or payment will not be refunded. Any refund agreed for either lessons or vouchers will incur a £25 administrative charge.
The Kitesurf Centre’s course onlines are just a guide and it has to be accepted that everyone progresses at different rates and along with possible changing weather conditions, may have an affect on the course structure. It is down to The Kitesurf Centre’s staff to make the decision on any given day how the course is run which will always have the groups / individuals best interests taken into consideration.
Students must be aware that power kite sports are potentially dangerous and are undertaken entirely at the student’s own risk. By booking onto a course and upon arrival signing in on the appropriate form the student confirms that he/she has read, understood and accepts these Terms & Conditions.
The Kitesurf Centre Shop wants you to enjoy your purchases as soon as possible so we strive to dispatch your order within one working day of it being placed (subject to payment authorisation and stock availability). If there is going to be a delay for any reason, we’ll let you know.
We offer free delivery on all purchases over £79.99.
Orders under £79.99 are £4.99 for the first 5kg and £9.99 for all others.
Shipping to Europe Highlands & Islands is £9.99 on all items under 2 kg and £19.99 over 2kg.
Shipping Worldwide is £19.99 on all items under 2kg and £34.99 over 2kg
If for any reason the shipping costs may be different to those stated, such as for a very large item or to a delivery address in a remote area, we will contact you and let you know so you have the choice if you would like to go ahead with the order.
Delivery Times are based on standard working days (i.e. Monday to Friday, no Saturday deliveries, excluding public holidays, etc.) Orders for next day delivery must be made by 11am, but please call if it is after this time as we should be able to push next day orders through up to 2pm. Next working day delivery can only apply to Mainland UK.
Please note next day delivery is never a guaranteed service even with ‘Express Delivery’ as delays with courier services which are out of our control may occur. It’s always advisable to order as much is advance as possible to avoid any problems. The Kitesurf Centre will not be held responsible for any delayed or missed deliveries. If shipping to a work address or requesting to leave with a neighbour it is the responsibility of the customer to locate the package once delivered.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 14 days of the purchase date. We will either issue an in store credit for the item or send a different size if you would like an exchange. Just let us know what size you would like. Shipping and any costs incurred will not be refunded and will be charged again for the replacement item on all European / worldwide and large item orders. If a large or international package is returned the shipping costs and any costs incurred will be reduced from the in store credit whether shipping was paid for on the item or not.
In all return correspondence; please indicate your order number and name.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
If your order is returned in part and the returned items bring your overall order total under £79 shipping will be charged as usual as if the order was under £79.
Any item returned is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.
The Kitesurf Centre,
Broomhill Sands, Camber
East Sussex, TN31 7SB
Please quote your order number, name and what you would like to happen to your order i.e. exchange/refund etc…
Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as such then we cannot be liable for the damage and the item will not be replaced.
Some foreign countries may charge import tax / customs on goods that you’ve ordered and wish to import. It is down to you as the customer to check these in advance and is entirely at the customers cost should they be charged. Any orders sent back to The Kitesurf Centre due to customs / tax not being paid will be refunded minus any costs incurred and the original shipping costs.
All used / ex demo products are checked over before being dispatched. The leading edge and struts on kites are inflated and tested for 4 hours. However, if you find any damage to the products you must notify The Kitesurf Centre before use. As soon as the products have been used The Kitesurf Centre cannot take any responsibility for any damage.
If requesting shipping to an address which is the purchaser is at for just a short period of time such as a hotel or temporary address, it is the purchasers responsibility to make sure they are at the address when it is delivered. Delivered times may vary and often international shipments are delayed by customs inspections. It is not the responsibility of The Kitesurf Centre if the purchaser has left the delivery address and missed the shipment. The Kitesurf Centre has fulfilled the order and it’s entirely the purchasers responsibility to have the shipment collected or shipped onto their new address at their own cost.
By purchasing an item from The Kitesurf Centre, you are automatically agreeing to our terms and conditions, whether the purchase is online, by phone or in store.