Bookings are only confirmed once a payment has been made and a confirmation email sent. Bookings cannot be reserved without payment. It is the responsibility of the student to ensure they have scheduled the lessons in their account when booking multiple lessons.
All decisions regarding the running or cancellation of any course are at the absolute discretion of The Kitesurf Centre whose decision shall be final. The Kitesurf Centre will provide tuition, insurance and all the necessary equipment required for the student to undertake the course.
The student must accept that all courses are weather dependent and that this may adversely affect your course. If in the judgement of The Kitesurf Centre a course is unable to start due to weather conditions or because safety could be compromised for any reason, students will be offered a credit in respect of any days owed to them by The Kitesurf Centre, a refund will not be an option. It is then the responsibility of the student to contact The Kitesurf Centre within 3 months to re-arrange their booking. However, students will be notified as soon as/if possible when in-fill places become available. We do often have space in the week to finish courses so do be prepared to come down on a weekday as weekends can be busy and you may have to wait for a space.
In the event of a course that has started being abandoned through changing weather conditions, students will be offered where possible the following:
- On a day course where a half-day or less is lost, an entire half-day will be offered on a future course that has unfilled places. (A part course in-fill does not have priority over a full course place).
- On a part completed two or three-day course (day and a half or less) an in-fill on the final day of a future course will be offered, again with no priority given over a full course place. If two days are completed on a three day course, a free 3rd day lesson will be offered. Every effort will be made to accommodate students preferred dates.
Students booked onto a course will be charged full payment, regardless of whether subsequently the student completes the course. If a student leaves the lesson while the instructor deems the conditions fit to run the course, the student forfeits their lesson time and no refund will be given. If a student cancels on the day or does not show up, they are charged in full for that booking.
Students are required to notify The Kitesurf Centre at the time of booking the course of any medical condition suffered by them that may be relevant to the activity to be undertaken on the course and which could be considered a risk to their or others health and safety. All information given will be treated with strict confidentiality. Any misinformation will void the partakers insurance cover for which The Kitesurf Centre will not be held accountable.
All courses are booked for specified dates are non-transferable within 14 days of the course date. If a student misses their specified date, a refund or alternative date will not be offered.
No course booking is confirmed before full payment or a deposit is received.
If on any group course and only 1 person is booked on, The Kitesurf Centre reserve the right to run the session as a ‘1-2-1’ individual lesson with the equivalent value.
Children 12 years old and under must be accompanied by an adult participating in the same lesson. Children 13 – 17 must have an adult in the nearby vicinity for the duration of the lesson.
The Kitesurf Centre reserve the right to use any photos taken during the lessons unless stated otherwise (excepting minors, whose photos shall not be taken.) The images will not be sold onto a 3rd party. If you feel uncomfortable with a photo being taken on your lesson, please advise your instructor. The Kitesurf centre is happy to share any images taken with participants.
All lessons and vouchers have an expiry date 1 year from the date of purchase. It is the customer’s responsibility to ensure that they have booked their lessons before the expiry date.
Vouchers and lesson expiry dates may be extended once; a £25 fee will be charged to extend a voucher or lesson by 1 year. Vouchers and lessons that have exceeded the expiry date will not be extended.
Any lessons or vouchers purchased before April 4th 2021 are not extendable and must be booked within 1 year from the date of purchase.
The student may reschedule the booking at any time up to 14 days prior to the course start date by calling The Kitesurf Centre to arrange an alternative date, however, cancellations and refunds/re-booking within 14 days of the course are at the discretion of The Kitesurf Centre. If the student wishes to reschedule a booking within 14 days of the course start date they will be credited with the amount due to them minus a minimum administrative charge of £25; within 7 days, any schedule changes initiated by the student will incur a charge amounting to 50% of the booking. If the student wishes to cancel or reschedule a booking within 48 hours of weekday booking or 72 hours for a weekend booking’s start time, their payment will not be refunded.
Any refund agreed for either lessons or vouchers will incur a £25 administrative charge.
If a lesson is cancelled at late notice due to unfavourable weather conditions or reasons out of the control of The Kitesurf Centre, a credit will be issued to your account, a refund will not be offered.
The Kitesurf Centre’s course outlines are just a guide and it has to be accepted that everyone progresses at different rates. Along with possible changing weather conditions, unique rates of progression may have an effect on the course structure. It is down to The Kitesurf Centre’s staff to make the decision on any given day how the course is run which will always have the groups / individuals best interests taken into consideration.
Students must be aware that power kite sports are potentially dangerous and are undertaken entirely at the student’s own risk. By booking onto a course and upon arrival signing in on the appropriate form the student confirms that he/she has read, understood and accepts these Terms & Conditions.
Cancellations within 14 days related to COVID-19 will only be accepted under the following circumstances:
- You or a member of your group has been diagnosed with COVID-19 and has a medical note confirming this
- You or a member of your group are required to self-isolate after returning home from a restricted travel country
- The UK government places restrictions on movement / group gatherings / travel within the UK
- Cancellations within 12 hours of a lesson will incur a charge to cover the costs of the instructor. This will vary depending on the type of lesson booked. If we are able to find a student to take the lesson place, this fee will be waived.
Students whose lessons are postponed by The Kitesurf Centre following government restrictions related to COVID-19 will be offered either to reschedule their lesson at a later date, or to take the full value of their course in the form of a voucher, with a 1 year expiry term.
By purchasing an item from The Kitesurf Centre, you are automatically agreeing to our terms and conditions, whether the purchase is online, by phone or in store.
The Kitesurf Centre Shop wants you to enjoy your purchases as soon as possible, so we strive to dispatch your order within one working day of it being placed (subject to payment authorisation and stock availability). If there is going to be a delay for any reason, we will let you know./
On rare occasions items listed as ‘In Stock’ at the time of ordering may be Out of Stock. This is due to changes in distributor stock The Kitesurf Centre is unable to always track, and the fact that items are sometimes listed in several places online as well as being available to purchase in our physical store. If an item is out of stock, The Kitesurf Centre will notify you as soon as possible and offer you the opportunity to wait until it is back in stock, suitable alternative items, or a full refund of your purchase. The Kitesurf Centre is unable to accept any liability for items incorrectly listed as ‘In Stock’.
We offer free delivery on all purchases over £79.99.
Orders under £79.99 are £4.99 for the first 5kg and £9.99 for all others.
Shipping to Europe Highlands & Islands is £9.99 on all items under 2kg and £19.99 over 2kg.
Shipping Worldwide is £19.99 on all items under 2kg and £34.99 over 2kg.
Delivery times are based on standard working days (i.e. Monday to Friday, no Saturday deliveries, excluding public holidays etc.). Orders for next day delivery must be made by 11am, but please call if it is after this time as we can often push next day orders through later. Next working day delivery only applies to Mainland UK. Please note that next day delivery is never a guaranteed service even with ‘Express Delivery’ as delays with courier services which are out of our control may occur. It is always advisable to order as much in advance as possible to avoid any problems. The Kitesurf Centre will not be held responsible for any delayed or missed deliveries. If shipping to a work address or requesting to leave with a neighbour it is the responsibility of the customer to locate the package once delivered.
If requesting shipping to an address which is the purchaser is at for just a short period of time such as a hotel or temporary address, it is the purchasers responsibility to make sure they are at the address when it is delivered. Delivered times may vary and often international shipments are delayed by customs inspections. It is not the responsibility of The Kitesurf Centre if the purchaser has left the delivery address and missed the shipment. The Kitesurf Centre has fulfilled the order and it’s entirely the purchasers responsibility to have the shipment collected or shipped onto their new address at their own cost.
For any purchase of goods outside of the European Union the buyer is responsible for any import duties and taxes imposed by the destination country.
Items outside of the European Union will only be covered under warranty where the brand or manufacturer of that item covers warranty items in that country, or has a warranty service in the represented country. If there is an issue spares will be offered.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 14 days of the purchase date. We will either issue an in store credit for the item or send a different size if you would like an exchange. Just let us know what size you would like. Shipping and any costs incurred will not be refunded and will be charged again for the replacement item on all European / Worldwide and any large item orders. If a large or international package is returned the shipping costs and any costs incurred will be reduced from the in store credit whether shipping was paid for the item or not.
When sending a return in for either refund or return, please read through the procedure and fill out the form here.
Under the Consumer Rights Act you have an early right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).
After the initial 30 days, you cannot demand a full refund in the first instance, but you still have the right to a repair or replacement.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns. If you order is returned in part and the returned items bring your overall order total under £79 then shipping will be charged as usual as if the order was under £79.
Any item returned is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.
Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as either of the above then we cannot be liable for the damage and item will not be replaced.
All used / ex-demo products are checked over before being dispatched. The leading edge and struts on kites are inflated and tested for a minimum of 4 hours. However, if you find any damage to the products you must notify The Kitesurf Centre before use. As soon as the products have been used The Kitesurf Centre cannot take any responsibility for any damage.
The Kitesurf Centre Shop Ltd
Company Number: 11363124